Examinees
We provide examinee services for Veterans, current military service members and other government workers.
Need to Reschedule or Cancel an Appointment?
If you need to reschedule or cancel an appointment, contact us or the scheduling party immediately. Please remember that postponement of your appointment may cause a delay in the processing of your claim by your referring agency or suspension of any benefits you may be receiving.
Contact Us
Or call 1(800) 682-9701 to reach a Customer Service Representative
Weekly hours of operation: 7:00 a.m. - 1:00 a.m. ET
Medical Examinations Are What We Do Best
We train our staff to make you feel comfortable and at ease knowing that you’re in good hands. Before an examination is scheduled through us, here are some things to keep in mind.
- Our examinations are different when compared to a primary-care physician visit. The goal of a primary-care physician is to treat the condition(s) and maintain the patient’s overall health.
- The goal of our examination is to gather the medical evidence required to evaluate your claim and provide our client with an unbiased medical report.
Frequently Asked Questions
-
Examinees who are referred to us with a valid email address included in the referral will receive an email to register for the Examinee Portal. Once an account has been created, an email with a link to the login page will be sent.
-
For technical issues, please contact our Service Desk at 1(800) 682-9701 or 1(213) 474-2799, Monday through Friday, 5 a.m. to 8 p.m. PT and Saturday, 5 a.m. to 5 p.m. PT.
-
Once logged into our Examinee Portal, you will be able to see future appointments including date, time, and location, as well as an appointment letter and any supplemental forms. You will receive notifications of upcoming appointments.
-
To update personal information, reference the number listed on the right-hand side of the Examinee Portal. Any Customer Service Representative can assist you.
-
If you are unable to attend a scheduled appointment, please contact a representative at 1(800) 682-9701 or 1(213) 474-2799.
-
For information about the status of your case, please contact a representative at 1(800)-682-9701 or 213-474-2799.
-
If you receive a bill in error, contact a representative for immediate resolution at 1(800)-682-9701 or 213-474-2799.
-
We are not the custodian of the records; therefore, we are prohibited from giving results to anyone outside of the VBA. Please contact a VA representative for information regarding obtaining copies of your exam results. A VA representative can be reached at 800-827-1000.
-
For Veterans, travel will be reimbursed at a rate of 41.5 cents per mile for each appointment you attend. You will receive your mileage check within 7-10 business days from the date of appointment. Active Duty Service Members are not eligible for mileage reimbursement. If you do not receive a mileage check and believe you are eligible, please contact a representative.