Telehealth
Video call exams from the comfort of your home
What is the Telehealth Program?
Telehealth is a Veterans Affairs (VA) approved mental health exam done through video call. Similar to an in-person exam, you can video call with a provider from the comfort of your home. We service both domestic and international examinees.
You don’t need to download any software. Our Telehealth exams are securely conducted within your examinee portal. To protect your privacy, we don’t record your exam.
You’re Eligible for Telehealth if
- You need a mental health exam.
- You want flexible scheduling options such as early mornings and evenings.
- Your device passes our Telehealth Device Test.
How to Access Your Appointment
Make sure you have the right device for Telehealth
Your device must have a camera, microphone, and internet access.
Test your device to confirm that our program works for you
This test will run a practice video call on your device through your web browser. It won’t download anything.
Start Telehealth Device Test
Log into your Examinee Portal 10 minutes before your appointment
Click “JOIN SESSION,” and your provider will be with you shortly.
Log into your portal
How to Prepare for Your Exam
- Have a government-issued photo ID ready to show your provider. This will verify your identity. Acceptable forms of ID include a driver’s license, passport, or state ID.
- Set up a private and quiet space where you will be free from interruptions. This will help protect your privacy.
Frequently Asked Questions
What if I’m not eligible for a Telehealth exam?
Call us at 800-682-9701 to speak with a customer service representative about other options.
What if my provider doesn’t join the video call?
If your provider doesn’t join the call within 15 minutes, contact us at 800-682-9701.