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Telehealth

Video call exams from the comfort of your home

What is the Telehealth Program?

Telehealth is a Veterans Affairs (VA) approved mental health exam done through video call. Similar to an in-person exam, you can video call with a provider from the comfort of your home. We service both domestic and international examinees.

You don’t need to download any software. Our Telehealth exams are securely conducted within your examinee portal. To protect your privacy, we don’t record your exam.

How to Access Your Appointment

 

How to Prepare for Your Exam

  • Have a government-issued photo ID ready to show your provider. This will verify your identity. Acceptable forms of ID include a driver’s license, passport, or state ID.
  • Set up a private and quiet space where you will be free from interruptions. This will help protect your privacy.

Frequently Asked Questions

What if I’m not eligible for a Telehealth exam?

Call us at 800-682-9701 to speak with a customer service representative about other options.

What if my provider doesn’t join the video call?

If your provider doesn’t join the call within 15 minutes, contact us at 800-682-9701.