Veterans Affairs (VA) Examinees
What We Do
We support VA’s disability claim process by providing impartial evaluations to support your claim.
How the Process Works
Step 1: File a claim with VA.
Step 2: If VA assigns your claim to us, we'll contact you to schedule any appointment(s). If we're unsuccessful, an appointment may be set on your behalf with a provider closest to you.
Step 3: An appointment package will be mailed to the address indicated on your claim. You can also access your appointment information by registering for your Examinee Portal account.
Step 4: Attend your claim exam(s) with your scheduled provider.
Step 5: We'll retrieve all the necessary exam findings to complete your claim before sending it to VA for review.
How to Prepare for Your Exam
Before Your Appointment
Submit your records to VA.
- If you have new medical records and/or diagnostic test results that you have not yet included in your VA medical record, please submit them to VA before your appointment.
- You may bring records to your appointment, but our provider cannot submit these records to VA for you. If you’ve already submitted these, you do not need to bring them in because VA already provided them to us.
- In order to have this information considered as part of your claim, you are required to submit these records in one of the following ways:
- Upload medical records online using VA’s claim status tool at www.va.gov.
- Submit medical records through your accredited representative or Veterans Service Officer (VSO).
- Mail medical records to your nearest VA regional office.
Day of Your Appointment
Plan to arrive at your appointment 15 minutes early.
- If you’re late, your provider may cancel your exam. Bring a valid photo ID and a list of your current medications.
- For everyone’s safety, firearms and weapons are not allowed at your appointment.
Telehealth Mental Health Exams
We offer VA-approved telehealth mental health exams for eligible examinees. Similar to an in-person exam, you can video call with a provider from the comfort of your home.
Frequently Asked Questions
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We will email you a link to the email on file to register for the examinee portal. Please note that the link expires within 24 hours.
If you did not receive a registration link, contact our call center at 1(800) 682-9701.
Once you have registered, you can log into the Examinee Portal here.
If you are part of our Reserve Health Readiness Program (RHRP), please go to our RHRP webpage for more information.
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Please contact our call center at 800-682-9701.
Hours of operation:
- Monday-Friday: 5 a.m. to 8 p.m. PT
- Saturday: 5 a.m. to 5 p.m. PT.
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Please note that the registration link expires within 24 hours. If you accessed the link before the it expired, here’s how you can troubleshoot:
- Step 1: Refresh your browser or app
- Step 2: Sign out and sign back into your email
- Step 3: Click on the registration link
If those steps don’t work or if the link has expired, please contact our call center at 800-682-9701.
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If you have new medical records and/or diagnostic test results that you have not yet included in your VA medical record, please submit them to VA before your appointment.
You may bring records to your appointment, but our provider cannot submit these records to VA for you. If you’ve already submitted these, you do not need to bring them in because VA already provided them to us.
In order to have this information considered as part of your claim, you are required to submit these records in one of the following ways:
- Upload medical records online using VA’s claim status tool at www.va.gov
- Submit medical records through your accredited representative or Veterans Service Officer (VSO).
- Mail medical records to your nearest VA regional office.
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We will remind you with an automated text and call notifications when:
- We’ve received your referral.
- An appointment has been scheduled for you.
- You have an upcoming appointment (to stop future reminders, just confirm your appointment via call or text).
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You can access your appointment information on your Examinee Portal.
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To update personal information, contact our call center at 800-682-9701. Any customer service representative can assist you.
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PLEASE READ: We highly encourage you to notify us as soon as possible. Each examinee has one opportunity to reschedule their appointment(s), which means that if you need to reschedule more than one appointment, you will only have one opportunity to do it.
If you are unable to reschedule according to these guidelines, the examination request will be returned to VA, and you will then be required to resubmit your claim.
If you are unable to attend your scheduled appointment(s), please contact a customer service representative at 800-682-9701.
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Please allow at least 20 business days for processing after your appointment.
For information about your case status, please contact a customer service representative at 800-682-9701.
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If you received a bill in error, immediately contact a customer service representative at 800-682-9701 or 213-474-2799.
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We are prohibited from giving exam reports to anyone outside of the VBA. Please contact a VA representative for information regarding obtaining copies of your exam results.
A VA representative can be reached at 800-827-1000.
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Please call a customer service representative at 800-682-9701.
Active Duty service members and Veterans residing outside are not eligible for reimbursement.
Veterans attending appointments within the US and US territories are eligible for mileage reimbursement.
Eligible examinees will receive a mileage check within 14 business days from the date of appointment. If you do not receive a mileage check and believe you are eligible, please contact a customer service representative.
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Please notify us right away at 800-682-9701.
Your case will be transitioned back to the VA until you are well enough to attend.
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Unless the Veteran is present to provide verbal authorization, a third-party authorization form needs to be filed with VA before communicating or scheduling appointments on behalf of the claimant. You can do this by contacting VA at 800-827-1000.